NPR: Manchester Connection Complaints Process

We are committed to providing a professional, fair and responsive service. If you are unhappy with the service you have received, please contact our Helpdesk.

We will:

• 1 acknowledge your complaint within two working days;
• 2 investigate your concerns and keep you informed of progress where appropriate; and
• 3 aim to provide a full response within 20 working days.

If we are unable to respond within 20 working days, we will explain why and tell you when you can expect a full response.

If you remain dissatisfied, you may request a review of your complaint by a senior manager who has not previously been involved in the matter.